Thursday, August 22, 2019

Ms. Cassandra Gravina sent me a text yesterday. "Could you please answer the Microsoft Planner questions?" So I did so. It was simple and effective. When I'm traveling, I find people often need answers to questions - can CACS use the Deanery for an event next May? - and here was a simple system to enable me to answer that question.

One challenge of travel is staying in touch. Today, Vice President Melody Knowles and I are heading off to Connecticut for a series of meetings. Thanks to technology, answers to questions can be provided. It is important that the plans of other departments are not impeded by the travel of others.  One significant frustration is when you are waiting on answers from others that never come; lots of time can be lost as you send reminders and wait for replies. Therefore I take seriously the obligation to provide prompt responses.

Now there's probably a staff member reading this and thinking, "Ahh Dean, I sent you an email and I still haven't had a reply." So let me issue a general invitation. You should feel free to send me a reminder or, even better, reach out to Cassandra and say, "Can you please get a reply for me?" And then the process outlined in paragraph one will kick in, and you will get a reply. In the end, let us all reduce each other's frustration by responding to each other in a timely way.

The Very Rev. Ian S. Markham, Ph.D.
Dean and President
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